Support

Support Desk

For questions about products you have purchased please contact our support desk. We are always on the ready to help you!

During office hours please call: +31 (0)182 35 92 89, choose menu option 3.

When you have a service contract you can contact us 24/7 on the phone number that is provided on your service contract.

For less urgent questions please mail to support@1-ds.com.
We aim to answer your mail within 4 hours.

For more information about our service contracts please contact us at sales@1-ds.com.

Opening hours support desk:

Mon – Fri              09.00 – 17.00 (CEST)
Sat                         Closed
Sun                        Closed

Opening hours support desk for service contract holders:

Mon – Sun           Open 24/7

one display solution

One Display Solution support

Returns Procedure

If you believe that your faulty or malfunctioning unit complies with the above warranty policy, and that you wish to return a unit for warranty repair or replacement cover, then you will need to obtain a “Returns Authorisation Number” RAN.

All units shipped to One Display Solution must be shipped with a RAN showing on the outside of the shipping case or packaging, and should be addressed to:

One Display Solution Support Centre
Bedrijvenpark Zoutman
Van Leeuwenhoekstraat 29A
2811DW REEUWIJK
The Netherlands

Or mail to support@1-ds.com

Please provide the following information:

  • Brand and model of product;
  • Serial number;
  • Purchased date;
  • If required PC type and operating system;
  • Brief description of the fault.

Provided the items to be returned comply with the above claim for warranty cover, One Display Solution agrees to carry out repairs or replacement as required and will bear the outward shipping cost.  The Customer is responsible for shipping the unit to One Display Solution in the original packaging or a shipping case of equal protection and support.

Please read the following regarding returns procedures:

1. One Display Solution will not accept any return without a RAN;

2. Requests for RANs must be made within the individual warranty period;

3. Please allow 48 hours for a RAN to be issued;

4. Each RAN is only good for one item;

5. Each RAN is good for 14 days.  Items must be shipped back to One Display Solution before each RAN expires.  Otherwise a new RAN will be required;

6. All items must be in original condition with all packing material, manuals and software;

7. Please do not include any paperwork with your shipment;

8. RANs must be written on the label(s) on the outside of the package(s), and not on the package(s) itself. RANs must match the unit(s) authorised for return;

9. Customer will prepay all shipping and handling charges when sending unit(s) back to One Display Solution One Display Solution will cover shipping and handling charges when sending replacement or repaired unit(s) to customer;

10. RAN replacements are held for two (2) months. After that all unclaimed items become the property of One Display Solution;

11. For returned unit(s) found to be not faulty or defective, then the Customer will pay for all shipping and handling costs.